Free Delivery
We offer free worldwide delivery including full track & trace service.
Shipping and Tracking
All questions regarding shipping and tracking.
Do you ship worldwide?
We ship across Europe with premium carriers. While our focus is on Europe, our service is designed to meet international standards. Delivery details are provided at checkout and in your confirmation email.
How long will delivery take?
We are currently experiencing a high order volume. All orders are dispatched within 24–48 hours. Standard delivery takes 5–7 business days within Europe, depending on your location. Full tracking details will be shared after purchase.
Do you ship to my country?
We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country.
Can i track my order?
es, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page.
Returns And exchange
All questions regarding returns and exchanges.
What is your return policy?
We offer a 14-day money-back guarantee on all items. Products must be returned unworn and in original packaging. For a smooth process, simply contact our support team for return instructions.
How do returns work
By simply sending us an e-mail on support@carvelli-lifestyle.com or through the contact form.
Our support team will then guide you through the return process.
When will I receive my money back
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 3-5 business days for the bank to process this.
Product and Store information
All questions regarding our products and store information.
What size should i get?
Clothing
Our garments follow standard sizing and include a tailored size chart. We recommend choosing one size up for a comfortable fit, as the cuts are body-adjusted.
Shoes & Loafers
Shoes fit true to size. Loafers should fit snug — if you are in between sizes or unsure, go half a size up.
Sizing guide
Check the foot length in cm/inches in our chart for the most accurate fit.
Is wholesale ordering available?
Wholesale orders are available on request. Please contact us at support@carvelli-lifestyle.com and we will be glad to assist you further.
Where are Carvelli garments crafted?
Carvelli works with selected artisans and ateliers across Europe and beyond. Each material is chosen for its quality, durability and refined character, ensuring that every piece reflects our standard of timeless elegance.
Which payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, UnionPay and iDEAL. This ensures a smooth and secure checkout experience worldwide.
Get Support
Still have questions? Our support team is here to provide personal assistance. Whether it’s about sizing, orders or our collections, we are happy to guide you.
Return Guarantee
Not entirely pleased? Hassle-free returns within 14 days guaranteed.
Secure Payments
We offer secure payments with Visa, Mastercard, PayPal and more.