Terms of Service
Last updated: February 20, 2026
This website is operated by Ella & Kate. Throughout the site, the terms “we”, “us” and “our” refer to Ella & Kate. We offer this website, including all information, tools, and services available from this site, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access the website or use our services.
Section 1 – Online Store Terms
By using this site, you confirm that you are at least the age of majority in your state or country of residence.
You may not use our products for any illegal or unauthorized purpose. Violation of any of these Terms may result in termination of your access to our services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
Section 3 – Accuracy of Information
We make every effort to ensure that information on this website is accurate and up to date. However, we are not responsible if information is incomplete, inaccurate, or not current.
Section 4 – Pricing and Availability
Prices for our products are subject to change without notice.
The display of products on our website does not constitute a legally binding offer. By placing an order, you submit an offer to purchase. The purchase agreement is confirmed once you receive a shipping confirmation email.
Section 5 – Products
Products may be available in limited quantities and are subject to our Return & Refund Policy.
We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will reflect the exact product appearance.
Section 6 – Orders and Account Information
We reserve the right to refuse, limit, or cancel any order at our sole discretion.
You agree to provide current, complete, and accurate purchase and account information for all orders.
Section 7 – Shipping and Delivery
Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including carrier issues or high demand.
Ella & Kate is not responsible for delays caused by incorrect shipping information provided by the customer.
Risk of loss transfers to the customer once the order is marked as delivered by the carrier.
Section 8 – Returns and Refunds
All returns and refunds are governed by our Return & Refund Policy. Please review that policy for full details regarding eligibility and processing.
Section 9 – Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites and disclaim any liability related to their use.
Section 10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 – Errors and Inaccuracies
We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if any information on the website is inaccurate at any time.
Section 12 – Prohibited Uses
You are prohibited from using the site or its content:
- For any unlawful purpose
- To violate any intellectual property rights
- To transmit viruses or malicious code
- To interfere with the security or operation of the Service
We reserve the right to terminate your use of the Service for violating any prohibited uses.
Section 13 – Limitation of Liability
To the maximum extent permitted by law, Ella & Kate shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our products or services.
Our total liability shall not exceed the amount paid for the product in question.
Section 14 – Indemnification
You agree to indemnify and hold harmless Ella & Kate, its owners, affiliates, and service providers from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.
Section 15 – Severability
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.
Section 16 – Termination
These Terms remain effective unless terminated by either you or us. We may terminate or suspend access to our services at any time if you violate these Terms.
Section 17 – Governing Law
These Terms of Service and any separate agreements shall be governed by and interpreted in accordance with the laws of the Netherlands, without regard to conflict of law principles.
Section 18 – Company Information
This website is operated by:
DaLa-Ecom (trading as Ella & Kate)
Limburgsingel 144
6845DT Arnhem
The Netherlands
Chamber of Commerce (KvK): 94554498
VAT number: NL005094787B54
Email: support@ellaandkate.com