Privacy Policy
Last updated: September 8, 2026
1. Introduction
At Carvelli, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order or otherwise interact with us.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Business Information
This website is operated by:
DaLa-Ecom (trading as Carvelli)
Limburgsingel 144
6845DT Arnhem
The Netherlands
Email: support@carvelli-lifestyle.com
We are responsible for the collection and use of your personal information as described in this Privacy Policy.
3. Information We Collect
Depending on how you interact with our store, we may collect the following information.
Personal information you provide
- Name
- Billing and shipping address
- Phone number
- Email address
- Payment information (processed securely by third-party payment providers)
Order information
- Products purchased
- Order history
- Transaction details
- Shipping and fulfillment information
Account information
- Login details if you create an account
Device and usage information
- IP address
- Browser type
- Device information
- Pages visited and interactions with our website
- Cookie and tracking information
This information may be collected through cookies and similar technologies.
Customer communications
- Emails, messages or support requests you send to us
Our website and services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
4. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer service and respond to inquiries
- Send order confirmations, shipping updates and other transactional communications
- Improve our website, products and customer experience
- Personalize your shopping experience
- Prevent fraud and maintain the security of our website
- Comply with legal and regulatory obligations
- Send marketing emails if you have opted in or where otherwise permitted by law
- Measure the effectiveness of our marketing and advertising
- Deliver and improve advertising, where permitted by applicable law
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails.
5. Sharing Your Information
We may disclose personal information to third parties when necessary to operate our business and provide our services, including:
- Shopify – to host and operate our online store
- Payment providers – to securely process payments
- Shipping and logistics partners – to fulfill and deliver your order
- Service providers – for analytics, marketing, advertising, customer support and website functionality
- Professional advisers – where reasonably necessary for accounting, legal or other professional services
- Legal authorities – when required by law or necessary to protect our legal rights
We do not sell personal information for money.
However, certain uses of advertising, analytics or similar technologies may be considered a “sale,” “sharing” or “targeted advertising” under certain U.S. state privacy laws, even when no money is exchanged.
Where required by applicable law, you may have the right to opt out of these activities.
6. Shopify
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and may process personal information in connection with the services it provides to us.
Shopify may process information in countries other than the country where you live.
For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Remember your preferences
- Analyze website performance and usage
- Personalize your shopping experience
- Measure marketing performance
- Deliver relevant advertising, where permitted by applicable law
Some cookies are necessary for our website to function, while others may be used for analytics, personalization or advertising.
You can manage certain cookie preferences through the privacy controls available on our website or through your browser settings.
Please note that disabling certain cookies may affect website functionality.
8. Data Retention
We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to comply with legal, accounting and regulatory requirements.
For example:
- Order and transaction information may be retained for accounting and legal purposes, typically for up to 7 years
- Customer account information may be retained while your account remains active or as otherwise necessary
- Marketing information may be retained until you unsubscribe or withdraw your consent, where applicable
We may retain certain information for longer where required or permitted by law.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request information about how your personal information is collected, used or disclosed
- Request correction of inaccurate personal information
- Request deletion of your personal information, subject to applicable exceptions
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of the sale or sharing of personal information where applicable
- Opt out of targeted advertising where applicable
- Limit certain uses or disclosures of sensitive personal information where applicable
- Exercise your privacy rights without unlawful discrimination
To exercise your privacy rights, please contact:
support@carvelli-lifestyle.com
We may need to verify your identity before completing certain requests.
We will respond to valid requests in accordance with applicable law.
Where applicable, you may also authorize an agent to submit a privacy request on your behalf.
10. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on where you live and whether the relevant law applies to our business, these rights may include the right to access, correct or delete personal information and the right to opt out of certain uses of personal information for sale, sharing or targeted advertising.
Where required by applicable law, we will provide an appropriate method for you to exercise these rights.
We will not unlawfully discriminate against you for exercising your applicable privacy rights.
11. International Data Transfers
Carvelli is operated from the Netherlands and works with service providers that may operate in the United States and other countries.
As a result, your personal information may be processed, transferred or stored outside your state, province or country of residence.
Where required, we take appropriate measures designed to protect personal information transferred internationally in accordance with applicable law.
12. Security
We use reasonable administrative, technical and organizational safeguards designed to protect your personal information.
Our website uses secure technologies, including SSL encryption, to help protect information transmitted through our website.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Please keep your account credentials confidential and do not share them with others.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies or legal requirements.
The updated version will be posted on this page with a revised "Last updated" date.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy, your privacy rights or how your personal information is handled, please contact us at: