Refund Policy
Last updated: February 20, 2026
At Carvelli, your satisfaction is very important to us. If something isn’t quite right, we’re here to help and will do our best to make the return process simple and fair.
Return Window
You may request a return within 30 days of delivery.
This policy is in addition to your statutory rights.
Return Eligibility
To qualify for a return:
Items must be unused, unworn, and in original condition
Items must be returned in their original packaging
Returns must be requested within 30 days of the delivery date
The following items are not eligible for return:
Intimate or hygiene-sensitive items, such as underwear
Personalised or custom-made items, unless defective, damaged, or incorrect
How to Request a Return
To start a return:
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Email us at support@carvelli-lifestyle.com within 30 days of delivery
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Include:
Your order number
The item(s) you wish to return
A photo if the item is damaged, defective, or incorrect
Our support team will review your request and provide the approved return address and instructions.
Please do not send any returns without prior approval.
Returns sent to the sender’s address on the package may not be processed.
Return Delivery Costs
Return delivery costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.
Returns must be sent to our designated fulfilment centre.
Because we work with international fulfilment partners, return delivery times and costs may be higher than domestic UK returns.
We recommend using a tracked delivery service, as Carvelli is not responsible for lost return parcels.
Refunds
Once your return has been received and inspected:
Refunds are processed within 5–10 working days
The refund will be issued to your original payment method
Processing time may vary depending on your bank or payment provider
Any paid delivery fees are non-refundable, unless required by law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
support@carvelli-lifestyle.com
We will resolve the issue as quickly as possible at no additional cost to you.
Order Changes & Cancellations
Orders may be changed or cancelled within 12 hours of placement.
After this time, orders may already be in processing and cannot be modified or cancelled.
Need Assistance?
Our customer care team is always happy to help.