CUSTOMER SERVICE
CUSTOMER SERVICE
HOW CAN WE HELP?
Find answers to common questions about orders, shipping, returns and product information.
Shipping & Returns
Sizing & Products
How long does delivery take?
Orders are processed within 1–3 business days. After dispatch, delivery typically takes 6–10 business days depending on your location.
Once your order ships, you will receive tracking information via email.
How can I track my order?
As soon as your order ships, you will receive a shipping confirmation email containing your tracking information.
I haven't received my tracking information yet.
Tracking information is typically sent once your order has been processed and dispatched. Orders are usually processed within 1–3 business days.
Please also check your spam or promotions folder.
Why hasn't my tracking status updated?
Tracking updates may take 24–72 hours to appear after your package has been handed to the carrier. This is completely normal.
Do you offer free shipping?
Yes. We offer free premium shipping on all orders.
Do you ship internationally?
Yes. We currently ship to multiple countries worldwide.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
What is your return policy?
We offer a 30-day return policy from the date your order is delivered. Items must be returned in accordance with our return policy guidelines.
How do I start a return?
Simply contact our support team with your order number and reason for return. We will guide you through the next steps.
Can I exchange an item for a different size?
Yes. If you need a different size, please contact our support team and we will assist you with the exchange process.
How do I choose the right size?
We recommend using the size guide available on each product page.
If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
Are Carvelli garments true to size
Yes. Our garments are designed to fit true to size. For the most accurate fit, please refer to the size guide provided on each product page.
What materials are used in your products?
Material composition varies by product and is listed on the individual product page. We carefully select fabrics that offer comfort, durability and a refined appearance.
Will the product look exactly like the photos?
We strive to display our products as accurately as possible. However, slight variations in color may occur due to screen settings and lighting conditions.
What if I'm between two sizes?
If you are between sizes, we generally recommend choosing the larger size for a more relaxed and comfortable fit.
Are the fabrics comfortable for sensitive skin?
We prioritize comfortable, wearable fabrics. If you have specific sensitivities, we recommend reviewing the material composition listed on the product page before purchasing.
We’d love to hear from you
If you can’t find the answer you’re looking for, our team will be happy to help. You can reach us through the contact form below or email us directly at support@carvelli-lifestyle.com
WHAT OUR CUSTOMERS SAY
Verified
Comfortable and well made
I was honestly expecting something fairly average, but the quality surprised me. The fabric feels soft, the fit is flattering without being too slim, and it looks more expensive than what I paid.
Verified
Finally clothes that feel elegant
The fit is modern but still classic, which is hard to find. Everything I’ve ordered from Carvelli has been comfortable, easy to wear and smart enough for both work and weekends.
Verified
Exactly as shown online
I was worried the item might look different from the photos, but it arrived exactly as shown. The colour, fabric and sizing were all spot on. Very happy with the purchase.
Verified
Better quality than expected
The stitching and fabric feel really good for the price. I’ve bought from more expensive brands before and this honestly doesn’t feel far off. It arrived well packed too.
Verified
Refined and comfortable
The half-zip feels soft, fits well and looks clean without being too formal. I’ve worn it several times already and received a few compliments. Would order again.
