Shipping Policy

Processing time
All orders are carefully prepared and dispatched within 1–3 business days. Orders placed on weekends or public holidays will be processed the following business day.

Delivery times
Standard delivery within Europe takes approximately 5–7 business days after dispatch, depending on your location. We work with trusted carriers to ensure timely and secure delivery.

Shipping costs
At Carvelli, shipping is always free of charge within the European Union. No minimum order value applies.

Tracking
As soon as your order has been shipped, you will receive an email confirmation with full tracking details, allowing you to follow your parcel until delivery.

Delays
Although we strive to deliver within the stated timeframes, unforeseen circumstances (such as carrier delays or peak seasons) may occasionally extend delivery times. Should this happen, our support team will keep you informed.

Customs & Import Duties
International shipments are sent under Delivered Duty Unpaid (DDU) terms. This means that import duties, VAT, and customs fees (if applicable) are not included in our prices and remain the responsibility of the customer. Please check your local customs regulations for further information.

Questions
If you have any questions about your shipment, please contact us at support@carvelli-lifestyle.nl. Our team is available Monday to Friday, 09:00–18:00, and will be happy to assist you.