Delivery Policy
Last updated: February 20, 2026
At Carvelli, we carefully prepare each order with attention and care. Below you'll find everything you need to know about our delivery process.
Processing Time
All orders are processed within 1–3 working days.
- Orders are processed Monday to Friday.
- Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Delivery Time
Estimated delivery time for the United Kingdom:
6–10 working days after dispatch
Delivery times may vary depending on your location and local carrier operations. We work with trusted logistics partners to ensure safe and reliable delivery.
Delivery Costs
We are pleased to offer free UK delivery on all orders.
No minimum purchase is required.
Customs & Import Charges
UK customers will not be charged any additional customs duties, import fees, or taxes.
All applicable costs are included at checkout.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number.
Please allow 1–3 working days for tracking information to become active after dispatch.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
- High seasonal demand
- Carrier delays
- Weather conditions
- Unexpected logistical issues
If your order is significantly delayed, please contact us and our team will be happy to assist you.
Incorrect Address or Delivery Issues
Please ensure your delivery address is correct at checkout.
Carvelli is not responsible for:
- Delays or delivery issues caused by incorrect or incomplete addresses
- Orders marked as delivered by the carrier
If you notice an address error, please contact us within 12 hours of placing your order at:
support@carvelli-lifestyle.com
Questions or Support
If you have any questions regarding your order or delivery, our support team is here to help.